Refund/Cancellation Policy

 The information below details our Refund and Cancellation Policy for online bookings and direct purchases in our store.

Our trips depart at 08:30 and 13:30.  We ask that you please be at our store at least 30 minutes before your departure time if you need to be fitted for equipment or complete the required Liability Release. If you are meeting us at Marina Fonatur, please arrive 15 minutes before departure.

General Refund Policy:

• Diving - Blue Aquatics Divers will issue a full refund for cancellations received at minimum 24 hours before any trip (snorkeling or diving). If you do not show up for your dives, there will be no refund.

• Cancellations due to bad weather - When dives are canceled due to weather conditions and port closures, we will offer to reschedule your missed dives or issue you a full refund.

• Courses – If the PADI eLearning course has been redeemed with PADI, we will issue you a refund for the course cost minus the deposit. If your eLearning has not been activated with PADI, you will receive a full refund on your course. Once you have started your course with us, there will be no refunds.

At Blue Aquatics Divers our primary mission is to provide the highest levels of safety, fun, and customer service to each client. We will do everything possible to resolve any conflicts. Please let us know immediately as to allow us the opportunity to resolve them immediately before you return home. This will provide us with the best possible way to serve you and see you again in the future.